We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Returns and Refund Policy explains your rights and the process for requesting a return or refund.

Return Eligibility

You may request a return if:

• The item is returned within 30 days of the delivery date.
• The product is unused, unworn, and in its original condition.
• The item is returned with its original packaging, accessories, manuals, and proof of purchase.
• The product is not listed as a non-returnable item.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are generally not eligible for return unless they are defective or required by applicable law:

• Products that have been used, damaged, or altered by the customer.
• Personalized or custom-made products.
• Downloadable digital products or software, if applicable.
• Gift cards and promotional items.
• Clearance or final sale items, unless otherwise required by law.

How to Request a Return

To initiate a return:

1. Contact us at [email protected] within the applicable return period.
2. Provide your order number and the reason for your return.
3. Follow the return instructions provided by our customer support team.

Unauthorized returns may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider but generally take 5–10 business days after approval.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us promptly. Subject to product availability, we will replace the item or provide another suitable resolution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging, if applicable.

We will review your request and work to resolve the issue as quickly as possible.

Return Shipping

Unless otherwise required by law or the return is due to our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must instead follow the return process outlined in this policy.

Policy Updates

HeartX Techn reserves the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions regarding this Returns and Refund Policy, please contact us:

HeartX Techn

Email: [email protected]