This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During periods of high order volume, promotions, or holidays, processing times may be longer than usual.

Shipping Methods

We work with reliable shipping carriers to ensure your order is delivered safely and efficiently. Available shipping methods and estimated delivery times will be displayed during checkout, where applicable.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected.

Typical delivery estimates are:

• Domestic Orders: 3–7 business days
• International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

• Delivery destination
• Package weight and dimensions
• Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

When available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active.

Delayed Shipments

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Customs inspections
• Carrier delays
• Public holidays
• High shipping volumes

HeartX Techn is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipment delays or additional shipping charges may occur. Please contact us immediately if you need to update your shipping information after placing an order.

Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us as soon as possible.
• Retain all original packaging if the item was damaged during delivery.
• We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

International Shipping

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.

Shipping Restrictions

Certain products may not be available for shipment to all countries or regions due to legal, carrier, or logistical restrictions.

Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

HeartX Techn

Email: [email protected]